Terms and Conditions

Terms and Conditions

Eight Black Terms and Conditions (revised 1/2023)

Reservations

About Reservations

  • A valid credit card is required to confirm a reservation and must be added to the client's profile at the time of booking.

  • Credit card details are stored securely via our online portal and will be charged at the time of booking unless prior arrangements are made.

  • Reservations cannot be accepted without the passenger’s cell phone number and arriving flight details (airline and flight number). This ensures we can contact you in case of flight schedule changes.

  • By providing your cell phone number, you agree to receive calls and/or texts regarding your reservation details.

Gratuity & Billing

  • Gratuity is at your discretion and is not automatically billed.

  • An airport fee of $5-$15 will be added for airport drop-offs/pick-ups.

  • A general booking fee of $5-$25 will be added to all reservations depending on the type of vehicle reserved.

  • Tolls and parking fees are added where applicable.

  • Additional charges apply for pick-ups during off-peak hours:

    • $100 for pick-ups between 12:01 AM and 3:59 AM.

    • $50 for pick-ups between 10:00 PM – 12:00 AM and 4:00 AM – 5:59 AM.

  • Overtime/wait time rates apply after a 15-minute grace period based on the scheduled pick-up time:

    • $2 per minute for sedans.

    • $3 per minute for SUVs.

    • $4 per minute for Sprinters.

  • Hourly reservations are billed garage-to-garage and for the total number of hours reserved.

  • Peak and/or holiday fees/surcharges may apply.

  • Meet & Greet services are charged a minimum of $150, with additional charges for a dedicated greeter.

  • Extra stops are charged a minimum of $30 per stop.

Cancellations

General Cancellation Policy

  • We try to accommodate change requests as best as we can. Different markets, specialty vehicles, and special events have unique cancellation policies. Confirm specifics with your Sales Agent.

Same Day Cancellations

  • Cancellations with less than 2 hours' notice are subject to a full charge. No shows are not eligible for trip credit.

Point-to-Point

  • Sedans, SUVs, and Sprinters: Full refund for cancellations within 24 hours of booking. Cancellations up to 2 hours prior to the reservation become a trip credit.

  • Mini-Coaches, Buses, Large & Specialty Vehicles: 50% non-refundable deposit required at reservation. Full payment is due 14 days prior to the event. Non-refundable cancellation within 14 days of the reservation.

Alcohol Consumption

  • Alcohol is permitted in our livery-plated vehicles. Minors (under 21) are prohibited from possessing or consuming alcohol or drugs. Violation results in trip termination and possible law enforcement involvement. Drivers may request ID for age verification.

Smoking/Vaping/Drug Use

  • Smoking, vaping, and drug use are strictly prohibited in our vehicles. Violations incur a minimum $500 fee.

Cleaning Fees

  • A minimum sanitation/detail fee of $500 will be applied for cleaning beyond standard requirements.

Safety

  • Vehicles cannot be loaded beyond legal seating capacity.

  • Car seats or booster seats are available upon request. Passengers must install and use their own seats.

Lost and Found

  • Eight Black is not responsible for lost, damaged, or stolen items. It is your responsibility to collect all belongings at the end of your trip. Contact lostandfound@eightblack.com for missing items.

Pets

  • Pets must be transported in an approved carrier/crate. Service animals protected by ADA may accompany their handler as per law. Cleaning fees apply for messes caused by pets. Inform reservations if traveling with a pet.

Operational Issues

  • In cases of traffic, weather, mechanical breakdowns, or operational issues causing delays, Eight Black will attempt to provide alternative transportation. We are not liable for missed flights or associated fees.

Disclaimer

  • Eight Black’s Terms & Conditions may change without notice. Visit our website for complete Terms & Conditions. Using our service indicates your acceptance of these Terms & Conditions.

Contact Information

Embark on a seamless travel experience with Eight Black, your premier choice for global ground transportation.

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Embark on a seamless travel experience with Eight Black, your premier choice for global ground transportation.